Last updated: 22 July 2026

This Privacy Policy describes how iCleanCarpet.sg ("iCleanCarpet", "we", "us" or "our") collects, uses and shares personal information when you visit or make an enquiry through iCleanCarpet.sg (the "Site"). We handle personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device. As you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with it. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

Cookies: data files placed on your device, often with an anonymous unique identifier. You can disable cookies through your browser settings.
Log files: which track actions on the Site and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
Web beacons, tags and pixels: electronic files used to record information about how you browse the Site.

When you make an enquiry, request a quotation or book a service, we collect certain information from you, including your name, address, payment information, email address and phone number. We refer to this as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect to provide and carry out the services you request, including arranging appointments, processing payment, and providing invoices and confirmations; to communicate with you; to screen enquiries for potential risk or fraud; and, where in line with the preferences you have shared, to provide you with information or advertising relating to our services.

We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimise our Site.

Sharing your personal information

We share your Personal Information with third parties who help us operate our business and provide our services to you, such as IT and website hosting providers and payment processors. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through the settings offered by the relevant advertising platforms.

Do not track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

You have the right to access the personal information we hold about you and to ask that it be corrected, updated or deleted. If you would like to exercise this right, please contact us using the details below.

Data retention

When you make an enquiry or booking through the Site, we will retain your Order Information for our records unless and until you ask us to delete it, or for as long as required by law.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Privacy Compliance Officer.

Email: [email protected]

Telephone: 6241 9443

Address: 82 Amoy Street, Singapore 069901